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Store & Shipping Policy

Here at Norma Reed it is our mission to find you your dream dress. Almost always the dress you order will be in stock or is able to be custom made, however on the rare occasion due to changing trends and limited production some styles listed may no longer be in stock. If this is the case we will immediately notify you at the time of purchase and will give you a full refund or if you would like we can find a similar dress as replacement.
Store Credit: WE ONLY OFFER STORE CREDIT IF YOUR DRESS IS UNWORN AND WITH ALL ORIGINAL TAGS ATTACHED. THE DRESS MUST BE RETURNED WITHIN 14 DAYS FOR ONLINE PURCHASES AND 3 DAYS FOR IN STORE PURCHASE. STORE CREDIT VOUCHERS ARE ASSIGNED DIRECTLY TO THE CUSTOMER, YOU MAY NOT GIVE OR SELL THESE TO OTHER INDIVIDUALS. WE RESERVE THE RIGHT TO REQUEST ID TO MATCH THE NAME TO STORE CREDIT.
 
If you place an order and the dress is not available for any reason we will immediately refund your full purchase price. 
 
 NOW OFFERING: Don't feel like shopping online? If we are ever sold out of a style in store that you see online we will have it custom ordered for you to our boutique so you can pick it up in person. Just ask one of our friendly sales associates for help. Please note we are not affiliated with any other websites. Shipping normally takes 2 - 4 weeks.