Our policy lasts 14 days for online returns and 3 days for in store returns. If 14 days have gone by since your purchase, unfortunately we cannot offer you a store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached.

To complete your return, we require a receipt or proof of purchase. At this time we do not offer refunds, only exchange and store credit. 

At this time we do not offer refunds. If you are unhappy with your purchase or would like a different item we will either happily exchange your purchase or offer a store credit for the amount of your purchase.

Store Credit
If for any reason you are unhappy with your purchase, send it back to us and we will issue a store credit for the full amount of your purchase. Return shipping instructions are outlined below.

We will gladly exchange your item within 7 days of purchase for online or 3 days for purchase in store. Please include receipt or proof of purchase in your package when mailing the item back to us. Send us an email at and please take a look at return shipping instructions outlined below. Do not return an item until contacting us first.

To return your product please contact us at You will be responsible for paying for your own shipping costs for returning your item and having a new item sent out. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pageant Winners Wearing Norma Reed!


"Norma Reed is now my pageant go to dress shop. I walked in one day to look after I picked a dress I was unhappy with from another store and instantly given the best help. Diana is so wonderful and picked a dress for me I wouldn’t have even thought of and I instantly fell in love with it. This dress has currently now won me 2 National titles and I cannot wait to find my dress with Norma Reed for Internationals. What I love most about coming here is they make you feel like family and really take the time to show you so many different options so you really get a feel for what looks good on you. I love Norma Reed and can’t say enough nice things. If you’re looking for a dress store that will find you exactly what your heart wants, look no further. :)"

- Nicole Svajlenko, Ms. Canada Role Model RIM 

Celebrities Wearing Norma Reed!


"I can't speak highly enough about Norma Reed. Wearing their red dress in my music video for 'Warning' was an absolute game-changer. The dress not only accentuated the essence of the song but also gave me an undeniable boost of confidence. What's more, I chose the same stunning red dress for the prestigious Canada's Walk of Fame event, and it was a showstopper...Thank you, Norma Reed, for not only providing exceptional clothing but for being a part of two memorable moments in my career. Your dresses are not just beautiful; they empower individuals to shine their brightest."

- Jordy Todosey

Actress, Singer & Star of: Disney Channel's "Life with Derek", "Degrassi: The Next Generation", "Murdoch Mysteries", "He Never Died" and Singer of the hit new song "Warning" under her performing name Odditie!

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