Shipping Policy
At Norma Reed, our mission is to help you find your dream dress with ease and confidence.
Product Availability
If an item you order is unexpectedly unavailable, our team will contact you promptly. In such cases, we will issue a full refund immediately to your original payment method.
Processing & Delivery Times
Processing Time: Processing time to confirm your order is 1 business day.
Standard Delivery: Orders are delivered within 14 business days. That includes the 1 business day Processing Time.
Delivery Cost Across Canada: $16.99 or free with any purchase of $250 or more.
Delays: If your order is delayed beyond 14 business days, we will provide regular email updates on its status.
Carrier Delays: In rare cases, unforeseen carrier delays may extend delivery by up to 5 additional business days.
Order Fulfillment
Once your order is placed, processing begins immediately.
If your dress is available in our warehouse, it will be transferred to our shipping centre, carefully packed, and shipped using one of our trusted carriers.
If your dress is not in stock at our warehouse, it will be special ordered and shipped to our shipping centre before being packed and dispatched to you.
Tracking information will be emailed to you once your order is packed and ready to ship, typically within 7–9 business days.
For any questions or concerns regarding your shipment, please contact our customer service team at customerservice@normareed.ca
Remote & International Deliveries
Deliveries to locations with addresses deemed remote by local shipping carriers may require longer than 14 business days.
International orders (outside the USA, and the UK) may experience varied delivery times depending on destination and customs processing.
International Delivery Cost: Please find international rates at checkout.
In-Store Pickup & Special Orders
Prefer shopping in person? If a style is sold out in-store but available online, we can custom order it to your preferred boutique location for pickup. Simply speak with one of our friendly sales associates, who will be happy to assist you.
Please note: Norma Reed is not affiliated with any other websites. For guaranteed authenticity, please shop directly through our official online store or boutiques.
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Pageant Winners Wearing Norma Reed!
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"Norma Reed is now my pageant go to dress shop. I walked in one day to look after I picked a dress I was unhappy with from another store and instantly given the best help. Diana is so wonderful and picked a dress for me I wouldn’t have even thought of and I instantly fell in love with it. This dress has currently now won me 2 National titles and I cannot wait to find my dress with Norma Reed for Internationals. What I love most about coming here is they make you feel like family and really take the time to show you so many different options so you really get a feel for what looks good on you. I love Norma Reed and can’t say enough nice things. If you’re looking for a dress store that will find you exactly what your heart wants, look no further. :)"
- Nicole Svajlenko, Ms. Canada Role Model RIM
Celebrities Wearing Norma Reed!
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"I can't speak highly enough about Norma Reed. Wearing their red dress in my music video for 'Warning' was an absolute game-changer. The dress not only accentuated the essence of the song but also gave me an undeniable boost of confidence. What's more, I chose the same stunning red dress for the prestigious Canada's Walk of Fame event, and it was a showstopper...Thank you, Norma Reed, for not only providing exceptional clothing but for being a part of two memorable moments in my career. Your dresses are not just beautiful; they empower individuals to shine their brightest."
- Jordy Todosey
Actress, Singer & Star of: Disney Channel's "Life with Derek", "Degrassi: The Next Generation", "Murdoch Mysteries", "He Never Died" and Singer of the hit new song "Warning" under her performing name Odditie!
